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Service & Support

Last Updated: Feb 13,2026
Welcome to the NEWCASA website. By accessing or using this website, you agree to be bound by the following Terms of Service. If you do not agree, please do not use the site.

1. Use of Website
This website is intended for informational and service-related purposes only. You agree to use the website in a lawful manner and not to engage in any activity that could damage, disable, or impair the site.

2. Product Information & Availability
All product descriptions, materials, finishes, images, and specifications are provided for general reference only. Because our products are custom-made, variations in material, color, grain, and finish are natural and expected.
We reserve the right to modify or discontinue products, materials, or specifications without prior notice.

3. Orders & Custom Projects
All custom cabinetry and whole-home projects are subject to individual assessment and approval. Custom orders are non-refundable once production has begun. Lead times vary based on project complexity and current production schedules.

4. Pricing & Payment
All prices are subject to change without notice. We accept various payment methods as displayed at checkout. Payment must be received before order fulfillment, unless otherwise agreed upon in writing.

5. Shipping & Delivery
Shipping costs and delivery times are calculated at checkout based on your location. We are not responsible for delays caused by carriers or unforeseen circumstances. Risk of loss transfers to you upon delivery to the carrier.

6. Returns & Refunds
Due to the custom nature of our products, most items are non-returnable. Standard products may be returned within 30 days of purchase in original condition. Custom orders are final sales.

7. Intellectual Property
All content on this website, including text, images, logos, and designs, is the property of NEWCASA or its content suppliers and is protected by international copyright laws.

8. Limitation of Liability
To the fullest extent permitted by law, NEWCASA shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of this website or products.

9. Governing Law
These Terms of Service are governed by and construed in accordance with the laws of the jurisdiction in which NEWCASA operates, without regard to its conflict of law provisions.

10. Contact Information
For questions regarding these Terms of Service, please contact us at support@newcasa.ai or through our website contact form.